Frequently Asked Questions
Do you ship internationally?
Yes. There are select areas we are not able to reach, so please enter your correct shipping address at checkout. If we do not ship to your area, checkout will let you know.
When will my order ship?
We ship within 24 hours on business days.
What carrier do you use for shipping?
We use USPS & UPS. You may request a specific carrier if you cover the cost of your requested carrier's shipping fees.
How do I track my order?
Tracking numbers are sent when your order ships.
Can I change or cancel my order?
Yes. You can change or cancel your order before your item ships. Please call our toll-free number at 1-800-981-0993 before your order is packed for shipping.
Can I return my order?
You may return select items. Please check our Returns and Refund Policy for more information.
What if my order arrives with defects?
Send us an email at hello@chrislettetaylor.com within 72 hours of delivery confirmation with photographs of the issue, and we will make it right.
Chrislette Taylor · chrislettetaylor.com