Returns & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, head to the Easy Returns link in the footer of our website and follow the steps. Our self-service portal walks you through it, no email or phone call needed. If your return is accepted, you'll receive a prepaid return shipping label and instructions on how and where to send your package. The cost of return shipping will be deducted from your refund. Items sent back to us without first starting a return through the portal will not be accepted.

Damages and issues

Please inspect your order upon delivery. If your item is defective or damaged, or if you received the wrong item, start a claim through the Returns link in our footer within 72 hours of delivery. We'll make it right. For these cases, return shipping is on us and no cost is deducted from your refund or replacement. Adding a photo of the issue in the portal helps us resolve it faster.

Exceptions / non-returnable items

The following cannot be returned: print on demand products, final-sale items, gift cards, and personalized or special-order items. All profucts will be labeled in the product description so you know before you buy. If you're unsure whether your item qualifies, start a request in the portal and we'll let you know.

Exchanges

Need a different size or design? Start an exchange through the Returns link in our footer. Our portal lets you swap your item directly, which is the fastest way to get what you want. You can also simply return your original item and place a new order.

European Union 14-day cooling-off period

If your order is being shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. You can start the process through the Returns link in our footer.

Refunds

Once your return has been delivered to us, please allow up to 7 business days for inspection, approval, and processing of your refund. Approved refunds are issued to your original payment method, minus the cost of return shipping where applicable. Please note it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you still haven't received it, contact us at hello@chrislettetaylor.com or call 1-800-981-0993.

Need help?

Track your return or exchange any time through the Returns link in our footer. For anything else, email us at hello@chrislettetaylor.com or call 1-800-981-0993.