Privacy Policy

Chrislette Taylor LLC ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect when you visit or buy from chrislettetaylor.com (the "Site"), how we use it, who we share it with, and the choices you have. Our store is hosted on Shopify.

Information we collect

Information you give us: your name, email address, shipping and billing address, phone number, and order details. When you pay, your card details are entered through our payment processor, and we do not see or store full card numbers.

Information collected automatically: when you browse the Site, we and our providers collect device and browser information, IP address, pages viewed, and similar usage data through cookies and related technologies.

How we use your information

We use the information we collect to process, fulfill, and ship your orders, take payment, and send order confirmations and shipping updates. We use it to provide customer service, respond to your requests, and keep the Site secure by detecting and preventing fraud.

If you have opted in, we also send marketing emails and marketing text messages. You can unsubscribe from emails at any time, and opt out of texts at any time by replying STOP. More broadly, we use your information to improve our products and customer experience, and to meet our legal and regulatory obligations.

How we share your information

We share your information only with the partners that help us run the store, and only as needed. This includes Shopify, which hosts our Site and processes checkout and orders, our payment processors, which handle your payment securely, Printful, our print and fulfillment partner, which produces and ships your order, shipping carriers, to deliver your order and provide tracking, our returns provider, to process returns and exchanges, and Klaviyo, our email and SMS marketing platform, to send messages you have opted into.

We may also disclose information if required by law, or in connection with a business sale or transfer, but we do not sell your personal information. This does not include text messaging opt-in data or consent, which we do not share with any third parties.

Cookies and similar technologies

Cookies are small files stored on your device. We use them to keep your cart working, remember your preferences, understand how the Site is used, and support marketing. You can control or disable cookies in your browser settings, though some features may not work properly without them.

Chrislette Taylor's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages by text message.

Text message (SMS) marketing

If you sign up for text message marketing from Chrislette Taylor, we collect your mobile phone number to send marketing messages, including product updates, promotions, and cart reminders. We do not sell your phone number, and we do not share it with third parties except the service providers we use to run our SMS program, such as Klaviyo.

Message and data rates may apply. Message frequency varies. Consent to receive text messages is not a condition of purchase. You can opt out at any time by replying STOP, or by contacting us at hello@chrislettetaylor.com.

Data retention

We keep your personal information for as long as needed to fulfill your orders, provide customer service, comply with our legal obligations, resolve disputes, and enforce our agreements.

Data security

We and Shopify use industry-standard safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work hard to protect your data.

Your rights and choices

Depending on where you live, you may have the right to access, correct, update, or delete the personal information we hold about you, to request a copy of it, and to opt out of marketing. To exercise any of these rights, email us at hello@chrislettetaylor.com.

European Union and United Kingdom (GDPR): you have the right to access, correct, erase, restrict, or object to our processing of your personal data, and the right to data portability. You may also lodge a complaint with your local data protection authority.

California (CCPA and CPRA): you have the right to know what personal information we collect, to request deletion, and to opt out of the sale or sharing of personal information. We do not sell your personal information. You can submit a data sharing opt-out request on our Your Privacy Choices page.

Text messages: you can opt out of marketing texts at any time by replying STOP to any message, or by contacting us at hello@chrislettetaylor.com.

International data transfers

Because our Site is hosted on Shopify and we work with partners in different countries, your information may be processed and stored outside the country where you live. We take steps to ensure it is handled in line with this policy.

Children's privacy

Our Site and products are not directed to children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has given us their information, contact us and we will delete it.

Third-party links

Our Site may link to websites we do not operate. We are not responsible for their privacy practices, so please review their policies before sharing your information.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above, and any significant changes will be posted on this page.

Need help?

If you have questions about this Privacy Policy or how we handle your information, email us at hello@chrislettetaylor.com or call 1-800-981-0993. You can also write to us at Chrislette Taylor LLC, 11720 Amber Park Drive, Suite 160, #1275, Alpharetta, GA 30009.

Customer service hours:

Monday: 11:00 AM to 7:00 PM ET
Tuesday through Saturday: 9:00 AM to 9:00 PM ET
Sunday: 12:00 PM to 6:00 PM ET