Refund policy

### Return & Refund Policy

*Last updated: June 19, 2026*

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, head to the **Returns** link in the footer of our website and follow the steps — our self-service portal walks you through it, no email or phone call needed. If your return is accepted, you'll receive a prepaid return shipping label and instructions on how and where to send your package. The cost of return shipping will be deducted from your refund. Items sent back to us without first starting a return through the portal will not be accepted.

**Damages and issues**
Please inspect your order upon delivery and start a claim through the **Returns** link in our footer right away if your item is defective or damaged, or if you received the wrong item. We'll make it right — for these cases, return shipping is on us and no cost is deducted from your refund or replacement. Adding a photo of the issue in the portal helps us resolve it faster.

**Exceptions / non-returnable items**
The following cannot be returned: final-sale items, gift cards, and personalized or special-order items. If you're unsure whether your item qualifies, start a request in the portal and we'll let you know.

**Exchanges**
Need a different size or design? Start an exchange through the **Returns** link in our footer — our portal lets you swap your item directly, which is the fastest way to get what you want. You can also simply return your original item and place a new order.

**European Union 14-day cooling-off period**
If your order is being shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging — and you'll need the receipt or proof of purchase. You can start the process through the **Returns** link in our footer.

**Refunds**
Once we've received and inspected your return, we'll notify you whether your refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days, minus the cost of return shipping where applicable. Please note it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you still haven't received it, contact us at **business@chrislettetaylor.com**.

**Need help?**
Track your return or exchange any time through the **Returns** link in our footer. For anything else, email us at **business@chrislettetaylor.com**.

 *Chrislette Taylor · chrislettetaylor.com*