Shipping policy

Shipping Policy

Last updated: June 19, 2026

Thank you for shopping with Chrislette Taylor. Here is how we get your order to you.

Production Time

Our items are made to order, which lets us offer a wide range of designs and colorways with no waste. Most orders are produced within 2 to 4 business days before they ship. Your total delivery time is production time plus shipping time.

Shipping Time

Once your order is produced and shipped, estimated delivery times are:

United States: 3 to 7 business days
Canada: 5 to 10 business days
Europe: 4 to 10 business days
Rest of world: 7 to 20 business days

These are estimates, not guarantees. Delivery can take longer during holidays, sales, or due to carrier or customs delays outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your destination, so you will see the exact amount before you pay. Any free-shipping offers will also be applied at checkout.

Where We Ship

We currently ship within the United States and to international destinations, including the European Union. If your country is not available at checkout, contact us and we will see what we can do.

Order Tracking

When your order ships, you will receive a confirmation email with a tracking number. Please allow a day or two for tracking to begin updating.

Customs, Duties, and Import Taxes

International orders may be subject to customs fees, duties, or import taxes charged by the destination country. These charges are set by your local authorities, are the responsibility of the customer, and are not included in your order total or shipping cost.

Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost because of an incorrectly entered address. If you notice a mistake, contact us right away and we will do our best to fix it before the order is produced and shipped.

Lost, Delayed, or Damaged Orders

If your order is significantly delayed, lost in transit, or arrives damaged or defective, contact us and we will make it right. For damaged, defective, or wrong items, please also see our Refund Policy.

Questions

For anything about your shipment, email us at hello@chrislettetaylor.com, or start a request through the Returns link in our footer for order issues. Customer service hours are Monday to Friday, 11:00 AM to 5:00 PM ET.